IT & Telecom Infrastructure
The unglamorous work that keeps businesses running: phone systems, networks, email, servers and data — analysed, fixed, upgraded and kept boring, at scale.
Engineering record. Delivered by Jonathan Lam, Lamalo’s lead engineer, as an engineer and technical consultant at Lilypad Network and as a developer at Canada’s Communications Research Centre, before the studio was founded.
- Telecom systems
- 1,500+
- Certified
- T1/T3
- Team infrastructure
- 10+ developers
- Priority
- Reliability & security
The challenge
Business infrastructure rarely fails in interesting ways. It fails at 9 a.m. on a Monday, in a system nobody has documented, while customers are trying to call. The work is to find the real cause quickly, fix it properly, and leave things more reliable than you found them — across a large fleet of systems, not just one.
How we approach it
- AssessSystems analysis
Understand what is actually installed and how it is used.
- FixTroubleshoot
Find the root cause, not just the symptom.
- UpgradeModernise
Replace what is fragile before it breaks again.
- MaintainKeep it boring
Monitoring, backups and security as routine.
The record
- 1,500+ commercial telecom systems — systems analysis, troubleshooting and upgrades, certified on T1/T3 infrastructure under contract.
- End-to-end web, email and data infrastructure architected and maintained for business clients, with reliability and security first.
- Distributed file storage and synchronisation on Linux servers and relational databases, keeping a team of 10+ developers working together smoothly at the Communications Research Centre.
- Today at Lamalo: containerised and self-hosted infrastructure with Docker, Debian Linux, systemd, pm2, Nginx and Tailscale — running background workers and scheduled jobs at a fraction of managed-hosting cost.
What this means for your business
It is why our IT support is calm and practical. Whether you need a one-time audit, help when something breaks, managed IT for a small team, backups, security hardening or a move to the cloud, you get someone who has done it at scale — and who explains it in plain language. Get IT help →